HR Helpline

The HR Helpline team is here to provide support to University of Edinburgh employees.  As the first point of contact, the team will offer assistance to all queries.  Where further support is needed, the team may pass on the questions to employees within HR who can best provide solutions.

To get the help you need quickly, please follow three simple steps: 

  1. If you have any questions at all to do with our new HR processes or the People and Money system, please search People and Money’s in-system guidance - My Knowledge – first. Log in to People and Money, choose ‘Help Desk and then ‘My Knowledge’. This will give you information tailored to your specific query and role, ranging from user guides to videos. 
  2. If you’re still unclear after searching My Knowledge, speak to your line manager or your school/dept. administrator. 
  3. If you can’t solve the problem together, please contact the HR Helpline by logging in to People and Money and choosing ‘Help Desk’ then ‘Service Request’ to submit your query. 

Log in to People and Money

You can access the system via MyEd. To log in, click the button below and chose ‘Company single sign-on’.

This will take you to the University's login page where you can sign in with your EASE credentials to access the People and Money homepage.

You can also access People and Money by navigating to 'My Information' or 'Staff Resources' within MyEd.

Log in to People and Money

 

Contact us

You can contact the team via:

Help Desk You can submit your query from the Help Desk app within People and Money (login required). Open Service Requests and select Enquiry, then choose the category that best aligns to your question
Email If you do not have access to People and Money you can contact the team via email (please note attachments are not supported).  Send your question to: HRHelpline@ed.ac.uk

Meet the team

Tom Everett HR Helpline and HR Systems Partner
Michael Cameron HR Helpline Team Leader
Lauren Murray HR Helpline Assistant
Becky Guthrie HR Helpline Assistant
Amie Phillips HR Helpline Assistant
David Luca HR Helpline Assistant
Scott Kidd HR Helpline Assistant

Feedback Survey 

Each week we send out a satisfaction survey to collect feedback on employees’ experience of using the HR Helpline (Raising a Service Request (SR)).   

This survey goes to employees whose SR was noted as resolved in the last week. Employees will only receive one survey email within a 30-day period.     

We value all feedback received and any comments are used to help guide us as we develop and delivery our HR Service.  If when completing the survey, you provide us with your permission to follow up, we will get back in touch within 5 business days. 

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